Empathetic & Compliant: HR’s Guide to Grievance Handling
WORKSHOP OVERVIEW
This half-day workshop is tailored for HR professionals who play a critical role in managing employee grievances, including sensitive harassment reports. Participants will gain clarity on the principles of fair grievance management, learning how to balance empathy for employees with the need to maintain professionalism and consistency. The session highlights how effective grievance handling can strengthen trust and contribute to a respectful workplace culture.
The workshop places a strong emphasis on practical application, using case studies and real-life examples to illustrate how grievances typically unfold and how HR can respond at each stage. Participants will analyse challenging scenarios to practice trouble-shooting techniques (e.g. how to manage an employee’s expectations if they are unreasonable), sharpening their ability to navigate complex issues with confidence.
To ensure participants leave with tangible skills, the workshop introduces a step-by-step grievance handling framework. This includes practical techniques for conducting interviews, suggested phrases for responding with empathy and neutrality, and guidance on applying company policies and codes of conduct consistently. The session equips HR professionals to manage sensitive cases effectively while minimising risk to the organisation.
LEARNING OUTCOMES
By the end of this workshop, participants will be able to:
Understand the role of HR in handling employee grievances fairly and consistently.
Respond to grievance reports, including harassment cases, with empathy and professionalism.
Apply company grievance handling procedures and codes of conduct correctly.
Use a structured, step-by-step framework to conduct effective grievance interviews.
Employ practical phrases and strategies to manage sensitive conversations with confidence.
Duration
4 hrs (Half day)
Who is this for?
HR
Suitable for groups below 25 pax
Topics covered
Harassment
Grievance Management
